Returns / Exchanges

Due to the highly customized nature of our products, returns are generally not accepted.
Exchanges can be made if there is a defect in the item.

  • Returns requests must be emailed to us with clear and bright pictures in .JPG or .PNG formats highlighting the damage and date of delivery.
  • The exchange request must be made within 7 days of product delivery.
  • The product must have been unworn and unaltered.
  • We do not cover return shipping costs.
  • In the event, that we accept your return request, we must receive your item within 30 days of a Return Authorization issue.

 

All requests must be emailed to info@bespokeshoes.it  or made using the contact form below

one more minute before you leave

We want to assign you one of our craftsmen as a personal assistant to propose customized solutions expressly designed for you.

We would like to help you use the Configurator to design your exclusive models.